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Q: What types of Vehicles does AEC New York
Limousine have? |
| A: AEC New York Limousine features a fleet of
late model Lincoln Town Cars, stretch limousines, SUV
super-stretch limos as well as mini-vans & large passenger
Vans. |
|
Q. How many people and how much luggage can
fit into a sedan? |
| A: Our sedans accommodate up to 3 passengers
and up to 3 pieces of luggage (depending on size). |
|
Q. Do you charge extra for
luggage? |
| A. There is NO charge for luggage as long as it
all fits into the trunk. If any piece of luggage does not fit
into the trunk of the Town Car and must be placed inside the
vehicle, there will be a $20 surcharge. |
|
Q. What if I have more than 4 people, or
more than 3 pieces of luggage? |
| A. Our mini-vans are spacious and can easily
accommodate a significant amount of luggage. The mini-van will
fit up to 5 people with 5 pieces of luggage. If there are more
than five in your party, we can offer a large passenger van or a
stretch limousine, which can accommodate up to 10 passengers
(Lincoln stretch). |
|
Q: Do you have wheelchair accessible
vehicles? |
| A: Please call our reservation line to speak to
one of our customer service representatives at
1-718-806-7233. |
|
Q: I'm traveling with my pet. What kind
of car can I reserve? |
| A: If you are traveling with a pet, a mini-van is
required for your trip at the minivan rate. |
|
Q: Do I have to bring a car seat for my
child? |
| A: If your child is under the age of 7, legally
your child must be in a car seat. All passengers must provide
their own car seats. AEC New York Limousine does not provide car
seats. |
|
Q: Can my kids travel alone? |
| A: An adult must accompany passengers under the
age of 18 years. A driver reserves the right to ask for ID for
proof of age. |
|
Q: How much should I tip? |
| A: Gratuities are at the discretion of the
passenger. Exceptions include: Charge accounts, 3rd party
payments, reservations of our 13 person passenger vans,
SUV's, stretch SUV's and all stretch limousines are
charged a mandatory 20% gratuity. |
|
Q: What are the Tolls to the
Airports? |
| A: Not every trip to/from the airports will
result in a toll. If there is a toll to/from JFK or LGA that toll
will likely be $5. Tolls to/from EWR (Newark Airport) will likely
be $10. Tolls for roundtrip reservations are charged each way.
The driver reserves the right to take the best route due to
traffic/weather conditions. |
|
Q: What type of passenger vans does AEC New
York Limousine have? |
| A: Whether you're having a company event,
going to a trade show or even if you have a large family with a
lot of luggage, reserve our mini-vans or large 14 person
passenger vans to take you anywhere you need to go. You tell us
what you need and we will accommodate the request. |
|
Q: I want to treat myself to a stretch
limo. What does AEC New York Limousine offer? |
| A: Our stretch limousines are fully equipped.
Proms, weddings or any other special occasion are our speciality!
We provide best possible service. Go online and take a tour on
our 'Fleet' page on this website. |
|
Q: When I use a credit card, do I have to
present the card to the driver? |
| A: Yes. When you reserve, you should give your
credit card number to the operator or enter it online, for
approval purposes only. However, you MUST bring the card
with you and present it to the driver for processing at the
completion of the trip. |
|
Q: Can I pay for someone else using my
credit card? |
| A: Yes! Just go to our home page and make
your reservation. The option to pay for the trip as a third party
will be provided once you reach the payment section. |
|
Q: If I have 'stops' on the way to
my destination, how much do they cost? |
| A: Charges may vary, but the following can serve
as a general guideline: Stops 'on the way' - under 30
blocks $12 each; under 50 blocks $20 each; over 50 blocks $25
each. Stops 'out of the way'; under 30 blocks $28 each;
under 50 blocks $30 each; over 50 blocks are $35 each. Stops
within Manhattan using stretch limousines, SUVs and the 13 person
passenger vans are $20 and up for each stop. For all other stop
fares (i.e. out of town, in the boroughs, etc.) please call our
reservation line at 718-806-7233 for a quote. |
|
Q: I have skis, snow boards or golf clubs.
What vehicle should I reserve? |
| A: Our mini-vans accommodate up to 6 passengers
with 4 pieces of luggage or 5 passengers with 5 pieces of
luggage, and our SUVs accommodate 6 passengers with 6 pieces of
luggage. If you are traveling with a surfboard, skis or golf
clubs, you can reserve a mini-van, large passenger van, or SUV
online, or call 718-806-7233. |
|
Q: How will my credit card be
charged? |
| A: To secure your privacy, you'll not
disclose your credit card number to us. After making reservation.
We'll give you price and the
link where you can pay by PAYPAL. Paypal will
send you, your reciept through email provided. After recieving
payment from paypal we'll confirm your reservation. |
|
Q: How do I get a receipt if I forgot to
get one? |
| A: If you don't have a receipt and need one
for billing purposes, please call our reservation line and ask to
be transferred to 'Customer Service Voice Mail.' Please
provide the following: Name, Date, Pick Up Location and
Destination along with the total trip amount you paid to the
driver. Customer Service can either fax your receipt or mail it
to your address. |
|
Q: What if I lost something in a AEC New
York Limousine car? Do you have a 'Lost and
Found'? |
| A: AEC New York Limousine has a Lost and Found
department. AEC New York Limousine is not liable for lost items
left behind in any vehicle by a passenger, but we do have a Lost
and Found inquiry procedure. If you suspect you have left an item
in a AEC New York Limousine affiliated vehicle, please call us at
1-718-806-7233 and speak with a dispatcher. If the driver finds
your item and can bring your item to you, there will be a minimum
surcharge of $20 to be given to the driver at the time of
delivery. If the driver is not able to immediately redeliver your
lost item to you, you will be transferred to our Customer Service
(or you can call 718-806-7233 directly). Please provide your
name, contact number, reservation telephone number, and date of
trip along with a brief description of the item. Please note that
it may take 2-3 business days for the Lost and Found Department
to retrieve your item (if it is found). Once and if your item has
been received from the driver, Lost and Found will contact you
and provide you with options of how you can pick-up or receive
your item. Please note: Our Lost and Found Department is open
Monday – Friday between the 9am and 5pm. It is closed on
weekends. AEC New York Limousine is not liable for lost items
left behind in any vehicle by a passenger, but we will do
whatever we can to help you find it. |
